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Refund & Cancellation Policy

Last Updated: October 16, 2026

This Refund & Cancellation Policy applies to all services purchased from Rank Locale LLC ("Rank Locale", "we", "us", or "our") through ranklocale.com or by invoice. It forms part of our Terms and Conditions.

1. Monthly Plans (Local Starter, Local Growth)

  • Monthly plans are billed in advance in US Dollars (USD) and renew automatically each month.
  • There is no long-term contract. You may cancel at any time by emailing contact@ranklocale.com at least 7 days before your next billing date.
  • We will confirm your cancellation in writing within 2 business days.
  • Your cancellation stops all future billing. Work continues until the end of your current paid billing period.
  • Fees already paid for the current month are non-refundable, as work for that month is already scheduled and in progress.

2. One-Time Website Projects (Site + Launch)

  • Website projects are billed as set out in your project proposal or invoice.
  • Before work begins: you will receive a full refund.
  • After work has started: you will be refunded any amount paid beyond the value of work completed, based on the milestones or deliverables completed as outlined in your proposal.
  • After delivery and approval: payments are non-refundable.

3. Other Services

For reputation management, custom projects, or any service not listed above, refund and cancellation terms are set out in your proposal or invoice. If no specific terms are stated, the monthly plan terms in Section 1 apply to recurring services and the project terms in Section 2 apply to one-time services.

4. Advertising Spend

Advertising budgets paid to Google, Meta, or other ad platforms are controlled by those platforms and are not refundable by us. Our management fees are covered by the monthly plan terms above.

5. Billing Errors and Duplicate Charges

If you were charged twice, charged the wrong amount, or charged after a confirmed cancellation, please contact us. We will investigate and refund any incorrect charge in full.

6. How to Request a Refund

Email contact@ranklocale.com with:

  • Your name and business name
  • Your invoice number or the date and amount of the payment
  • The reason for your request

Please do not send card numbers or other sensitive payment information by email. We respond within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

7. Payment Disputes

If you have a concern about a charge, please contact us first. We will work with you to resolve it quickly, and most issues can be settled faster this way than through a bank dispute.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "Last Updated" date and will not affect payments made before the change.

9. Governing Law

This policy is governed by and construed in accordance with the laws of the State of Delaware, United States.

10. Contact Information